Your Complete Guide for a Smooth Start in Ontario
If you’ve recently booked your first appointment with a new family doctor, congratulations — you’ve taken a powerful step toward better health. Whether you’ve moved, switched doctors, or are visiting for the first time, it’s completely normal to feel a little unsure about what to expect.
At Viva Health Centre in Richmond Hill, we welcome hundreds of new patients every year. That’s why we’ve put together this simple, reassuring guide to help you prepare for your new family doctor visit — including exactly what to bring, what questions to ask, and how to make the most of your time
Why the First Visit Matters
The first visit sets the tone for your future care. It’s your opportunity to:
- Share your medical history
- Build a relationship with your new doctor
- Ask about ongoing health concerns
- Learn about clinic policies and services
It’s also your doctor’s opportunity to get to know you — not just your symptoms, but your lifestyle, preferences, and health goals.
What to Bring to a New Family Doctor Visit
Being prepared makes your appointment smoother and more productive. Here’s exactly what to bring:
| Item | Why It Matters |
|---|---|
| Valid OHIP Card | Needed for insurance billing |
| List of Medications | Include prescriptions, over-the-counter meds, vitamins, supplements |
| Medical Records | Especially if you have chronic conditions or past surgeries |
| Allergy Information | Include medications, foods, environmental triggers |
| Vaccination History | Useful for updating immunization records |
| Pharmacy Contact Info | Helps with prescription transfers |
| List of Questions or Concerns | Keeps the visit focused and ensures you leave with clarity |
Bonus tip: If you’re switching from another doctor, you can request your medical file transfer — and many clinics, including Viva Health Centre, can assist with this.
What Happens During the First Visit?
Each clinic may vary slightly, but here’s a general overview of what you can expect during your new patient appointment:
1. Check-In at Reception
- You’ll be asked to present your OHIP card
- Fill out any new patient intake forms
- Provide contact, insurance, and emergency information
At Viva Health Centre, our bilingual front desk team will guide you step by step.
2. Initial Consultation with the Doctor
Once inside the exam room, your doctor will:
- Ask about your medical history and family health
- Review your medications and allergies
- Discuss any current concerns or symptoms
- Talk about lifestyle factors (diet, exercise, sleep, stress)
- Set the foundation for future preventive care (screenings, vaccines, etc.)
This is a great time to ask:
- “How do I reach you if I have questions after my visit?”
- “What’s your approach to care?”
- “Do you offer virtual appointments?”
- “Can I see the same doctor each time?”
3. Possible Tests or Referrals
Depending on your health, your doctor may:
- Order blood work or imaging
- Refer you to a specialist
- Schedule a follow-up visit
- Set up chronic disease management (e.g., for diabetes or hypertension)
4. Wrap-Up & Next Steps
Before you leave, you’ll get:
- Prescriptions (if needed)
- Instructions for any tests or follow-ups
- Clinic policies for cancellations, communication, etc.
- Optional: Enrollment into preventive programs (like cancer screenings or flu shot reminders)
Don’t forget to schedule your next visit or blood test if advised!
FAQs from New Patients
Do I have to transfer my old medical records?
It’s recommended but not required. Transferring past records helps your new doctor understand your full medical picture.
Can I bring someone with me?
Yes! Many patients feel more comfortable bringing a family member or friend, especially during the first visit.
How long is the first appointment?
Typically 30–60 minutes, depending on your health needs. Arrive early to allow time for paperwork.
Why Choose Viva Health Centre in Richmond Hill?
Our family doctors and care team are committed to making every new patient feel welcomed and informed.
Here’s what makes us different:
- Warm, bilingual staff (English, Farsi, and more)
- Flexible appointment scheduling
- OHIP-covered virtual care available
- Access to in-house pharmacy and walk-in clinic
- Personalized, compassionate attention
Whether you’re here for a health concern, a checkup, or a fresh start — we’re ready to walk with you.
Helpful Resources
- What OHIP Covers – Ontario Government
- How to Find a Family Doctor
- Canadian Medical Association: Patient Rights
Book Your First Appointment Today
At Viva Health Centre, we know that finding the right doctor is deeply personal. That’s why we take extra care to make your first visit feel safe, smooth, and welcoming.
📍 Visit us at:
9580 Yonge St Unit 5, Richmond Hill, ON L4C 1V6
📞 Call: (905) 237-5567
🌐 vivahealthcentres.com
