If you're worried about a symptom, a medication, or just what kind of care you need, you can send us your question here. A member of our team will read it and get back to you with an answer, so you know what to do next.
NOTICE: This isn't the same as seeing a doctor, and it won't give you a diagnosis. So don't treat it as a substitute for a medical visit or a diagnosis. But it is a first step to get some guidance when you're not sure if your symptom or concern needs an in-person visit at all.
Before You Ask Please Read
This form is for general, non-urgent questions only.
If it's a medical emergency, don't wait and call 911 or go straight to the nearest emergency room.
If you need care soon but it's not an emergency, it's faster to just walk into the clinic. We're open Monday to Friday, 9:00 am to 6:00 pm.
Questions sent here aren't answered right away. Our team checks and responds when they can, so please don't use this for anything urgent.
What You Can Ask About
General health questions like "should I be worried about this?" If something's bothering you and you're not sure if it's serious, ask before you spend time wondering.
Medication or prescription questions wondering what a medication does, how to take it properly, or if a side effect feels normal? Send it our way.
Not sure if the walk-in clinic can help? If you're unsure whether your concern needs a doctor at all, just ask and we'll let you know.
Questions about our specialists, nephrology, endocrinology, or our dietitian, including what they treat or whether a referral is needed.
Insurance or billing questions, anything about what's covered, what might cost extra, or how billing works.
Not sure who to ask? If you don't know which category your question falls into, send it anyway. We'll make sure it gets to the right person.
What Happens After You Ask
Fill out the form below. Share as much detail as you're comfortable with, the more we know, the better we can help.
Our team reviews your question. We'll get back to you by phone or email, usually within 1–2 business days.
If you need to be seen in person, we'll tell you. We'll point you to the walk-in clinic or the right specialist, so you know exactly what to do next.
Common Questions Clear Answers
Is this the same as a virtual doctor visit?
No. Viva Health Centre doesn't offer virtual appointments, this is a general question form, not a medical consultation. For an actual visit, walk into the clinic or book an appointment.
How fast will I get a response?
Usually within 1–2 business days. For anything urgent, please call or walk in instead.
Can I ask about a prescription refill here?
Yes, but for faster service, contact Viva Health Pharmacy directly by phone.
Is my question private?
Please avoid including sensitive medical details in this form, if your question involves personal health information, it's better to call us directly.
What if my question turns out to need a doctor visit?
We'll tell you, and help direct you to the walk-in clinic or the right specialist.